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PAYMENT POLICY & PAYMENT SECURITY
Last Updated: May 14, 2026
At Alegbone, operated by Ozana LLC, we want every customer to check out with confidence.
This Payment Policy explains the payment methods we accept, the currency used on our website, when your payment is charged, how order verification works, and how we help protect your payment information.
Please review this policy before placing an order.
1. ACCEPTED PAYMENT METHODS
We accept the payment methods displayed at checkout, which may include:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Other secure payment options shown at checkout
The available payment options are displayed on the checkout page before you complete your order.
All payments must be completed through our secure checkout.
2. CURRENCY
All prices on our website are listed and charged in U.S. Dollars (USD).
If you pay using a card issued in another currency, your bank or card provider may apply currency conversion fees or related charges.
These fees are determined by your bank or card provider and are not controlled by Alegbone.
3. WHEN YOUR PAYMENT IS CHARGED
Your selected payment method is charged when your order is successfully placed at checkout.
If your payment is declined or not approved, your order may not be completed.
In some cases, your bank may place a temporary authorization hold before the final charge is processed.
Authorization holds are managed by your bank, not by Alegbone.
4. ORDER VERIFICATION
To help protect customers and prevent unauthorized transactions, some orders may go through an additional verification step before processing.
If we need more information to verify an order, we will contact you using the email address provided at checkout.
Orders that cannot be verified may be canceled and refunded to the original payment method.
5. PAYMENT SECURITY
Payments are processed through trusted third-party payment providers that use industry-standard security measures, including encryption, to help protect your information during checkout.
We do not store full credit card numbers or complete payment credentials on our own systems.
Card processing is handled by our payment providers within their secure environments.
Our checkout uses secure connection technology, including SSL/HTTPS, to help protect data transmitted between your browser and the checkout page.
6. PRICING AND CHARGES
The total amount charged includes:
- Product price
- Any applicable shipping fee
- Any applicable taxes
All charges are displayed at checkout before you complete your payment.
Standard Shipping: $5.99 for orders under $150
Free Shipping: Orders over $150 qualify for free shipping
We do not add hidden fees after checkout.
7. FAILED OR DECLINED PAYMENTS
If a payment is declined, please:
- Check with your bank or card provider
- Confirm that your billing details are entered correctly
- Try an alternative payment method shown at checkout
Alegbone does not have access to the specific reason a bank declines a transaction.
8. UNRECOGNIZED CHARGES
If you see a charge you do not recognize from Alegbone, please contact us at:
Please include:
- Order number, if available
- Charge date
- Charge amount
- Any relevant billing details that may help us locate the transaction
We will review the transaction and assist you.
Charges from Alegbone will appear on your statement under our store or billing descriptor.
9. REFUNDS
Approved refunds are issued to the original payment method used at the time of purchase.
Refund timeframes and conditions are described in our Refund & Return Policy.
Please allow 5 to 10 business days after refund approval for the refund to appear on your statement, depending on your bank or card provider.
10. CONTACT US
If you have any questions about payments, billing, or payment security, please contact us:
Store Name: Alegbone
Business Operator: Ozana LLC
Business Address: 5555 N Lamar Blvd, Austin, TX 78751, United States
Support Email: support@alegbone.com
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM Central Time
Average Response Time: Within 24 business hours
For faster support, please include your order number when contacting us about a payment.
Alegbone offers everyday casual footwear designed with comfort, flexibility, and lightweight construction in mind. Our collection includes barefoot-inspired walking shoes, wide-toe-box options, and slip-resistant outsoles for daily use by men, women, and kids.
