We offer standard shipping for all orders within our available shipping areas.

• Shipping Fee: $5.99 for orders under $150
• Free Shipping: Orders over $150 qualify for free shipping
• Handling Time: 1 to 5 business days
• Transit Time: 5 to 10 business days
• Total Estimated Delivery Time: 6 to 15 business days

Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. Please allow 24 to 48 hours for tracking information to update in the carrier’s system.

RETURNS & REFUNDS

We want customers to shop with confidence at Alegbone.

If you are not satisfied with your order, you may request a return within 30 days after delivery.

Return Summary

Return Window: 30 days after the order is delivered

Item Condition: Items must be unused, unworn, clean, and returned with the original packaging, tags, accessories, and shoe box if included.

Refund Method: Approved refunds will be issued to the original payment method.

Refund Processing Time: 5 to 10 business days after the return is approved.

Return Shipping: Customers are responsible for return shipping costs for general returns, size issues, change of mind, personal preference, or wrong size selected by the customer.

If the Issue Is Caused by Our Error

If you receive a damaged, defective, wrong item, wrong size, or wrong color caused by our fulfillment error, please contact us at:

support@alegbone.com

For eligible cases caused by our error, we will cover the return shipping cost and provide a prepaid shipping label.

How to Start a Return or Refund Request

To start a return or refund request, please contact us at:

support@alegbone.com

Please include:

• Your order number
• A short description of the issue
• Photos if the item is damaged, defective, wrong, or incorrect

Our support team will review your request and provide the next steps.